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Order Processing

Orders are not processed on weekends and holidays.
Your billing and shipping address must match in order to complete a transaction on this site.

Shipping Policies

Standard Shipping

All orders are processed and shipped within 3-5 business days. All packages are shipped via USPS. Standard shipping time takes 2-3 business days. Express shipping is at an additional costs and normally takes 1 business day. All express orders need to be made by 12 pm PST for same day shipment.
Shipping confirmation and tracking is available via email as soon as your order departs our facilities.

Correct Shipping Information

Please make certain the shipping address listed on your order is accurate. We do not cover lost packages.

No refunds will be issued for refused or abandoned shipments. If a shipment is returned to us due to a bad address, you will be responsible for additional shipping charges to reship the package.

Errors and Shipment Delays

We will not be responsible for shipment delays due to weather or other natural or environmental factors, we will try our best to ship out products at the specified timeframe promised. However, we advise that you place your order far in advance to allow for unplanned delays. All shipping errors must be reported 3 business days of the date of delivery. Once confirmed that an incorrect item was sent, we reserve the right to resend the correct product or refund your money. However, the incorrect products must be returned to our office prior to re-shipping of products.

Refund/Exchanges

We encourage all clients to inspect your package once received. If you are not satisfied with your purchase the item(s) must be sent back in the original condition(resell-able condition) as it was when shipped from us, meaning it cannot be combed, washed, brushed, cut, worn, colored, altered in any way. Original ties must remain intact as it was received by the customer. Please ship back item(s) within 7 days after delivery for returns or exchanges. No return or exchange request can be made after 48 hours no exceptions. Shipping and handling fees are non-refundable. All items must be returned in its original packaging and condition for refunds/exchanges to be honored.